Policy
FREQUENTLY ASKED QUESTIONS
1. How can I place an order?
To place an order, simply browse our collection, select the items you like, and proceed to checkout. Follow the easy steps to complete your purchase.
2. What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods. Your transactions are safe and encrypted for your security.
3. Can I modify or cancel my order after placing it?
Unfortunately, once an order is confirmed, we are unable to modify or cancel it. Please double-check your items before completing the purchase.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order's status.
5. What is your return policy?
We regret to inform you that, as a small business, we do not accept returns. All sales are final. We kindly request that you carefully choose your items, paying special attention to sizing, as exchanges will only be considered in the case of a faulty item.
6. What sizes are available?
Our clothing comes in various sizes. Refer to our size chart on each product page to find the perfect fit. If you have specific sizing questions, feel free to contact our customer support.
7. How can I contact customer support?
You can reach our customer support team via email at lorenasrose@outlook.com or through the Contact Us page on our website. We aim to respond to inquiries within 24 hours.
8. Are there any promotions or discounts available?
Keep an eye on our website and subscribe to our newsletter for updates on promotions, discounts, and exclusive offers. Follow us on social media for the latest news and special deals.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary. Please check our "Shipping policy" for details.
10. Are the colours of the products accurate in the photos?
We strive to display our products as accurately as possible. However, please note that colours may vary slightly due to monitor settings and lighting conditions.
REFUND POLICY
At [ LORENAS ROSE ], we are dedicated to ensuring customer satisfaction with our products. However, due to the nature of our merchandise, we do not offer refunds or accept returns. Please refer to the following details of our refund policy:
Refunds:
All sales are final, and we do not issue refunds.
Returns:
We do not accept returns. Please carefully select your items before completing your purchase.
Exchanges:
Exchanges for store credit may be available on a case-by-case basis. If there is an issue with your order, please contact our customer service team to explore possible solutions.
This policy is subject to change without notice. We recommend reviewing our shipping and refund policies regularly for any updates.
SHIPPING POLICY
At LORENAS ROSE, we are dedicated to ensuring your order is delivered accurately, in excellent condition, and always on time. Please find below the details of our shipping policy:
UK Standard Shipping: 3-5 working days
UK Express Shipping: 1-2 working days
International Shipping: 5-17 working days (Worldwide)
Once your order is placed, you will receive an order confirmation email, followed by a tracking number once your order has been dispatched.
Please note that customs charges for international orders are not covered by [ LORENAS ROSE ].
Ensure that all information provided when placing your order is correct, as we are unable to amend delivery addresses under any circumstances.