FAQs

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

To place an order, simply browse our collection, select the items you like, and proceed to checkout. Follow the easy steps to complete your purchase.

2. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods. Your transactions are safe and encrypted for your security.

3. Can I modify or cancel my order after placing it?

Unfortunately, once an order is confirmed, we are unable to modify or cancel it. Please double-check your items before completing the purchase.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order's status.

5. What is your return policy?

We regret to inform you that, as a small business, we do not accept returns. All sales are final. We kindly request that you carefully choose your items, paying special attention to sizing, as exchanges will only be considered in the case of a faulty item.

6. What sizes are available?

Our clothing comes in various sizes. Refer to our size chart on each product page to find the perfect fit. If you have specific sizing questions, feel free to contact our customer support.

7. How can I contact customer support?

You can reach our customer support team via email at lorenasrose@outlook.com or through the Contact Us page on our website. We aim to respond to inquiries within 24 hours.

8. Are there any promotions or discounts available?

Keep an eye on our website and subscribe to our newsletter for updates on promotions, discounts, and exclusive offers. Follow us on social media for the latest news and special deals.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary. Please check our "Shipping Information" page for details.

10. Are the colours of the products accurate in the photos?

We strive to display our products as accurately as possible. However, please note that colours may vary slightly due to monitor settings and lighting conditions.